Mar 2019
We're hiring

Junior Tech Support

in Bucharest, Romania

IT Support

Junior Tech Support

Bucharest, Romania

Do you like problem solving? Does client satisfaction mean a lot to you?

Offer high quality client assistance and ticket monitoring.

  • Offer high quality client service and monitoring
  • Proactive involvement towards clients and providers
  • Offer e-mail / chat support for providers and clients through Skype and web-chat
  • Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
  • Be single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
  • Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
  • Keep an orderly track and update the monitoring system with any new services provided to the clients
  • Create and keep a track of troubleshooting procedures/processes and ask for automation or required trainings from Level 3 Support team
  • Learn, develop professionally and get involved in solving more complex tickets (domains, settings of DNS/rDNS, advanced check-ups for clients, etc.)

Great candidates will:

  • Have the desire to start and develop a career in IT industry – Networking
  • Already have a great interest and some basic knowledge of Networking and Linux (Cisco CCNA or Linux course would be a considerable plus)
  • Be great communicators and have proactive customer skills
  • Have great speaking and writing English skills
  • Love the flexibility of working in multiple shifts
  • Enjoy being a part of a great team and culture
  • A well-deserved salary
  • Flexible schedule in line with on-call demands of the job
  • Quarterly performance bonus
  • “Employee of the month” performance bonus
  • Referral bonus for getting your friends to work with us
  • “Birthday Bash at the Wheel of Fortune” (it’s weird but you want it, trust us)
  • Medical coverage to keep you healthy
  • Holiday bonification twice a year to keep you happy
  • Career improvement trainings and workshops to make you smarter


  • “Jingle and Mingle” & “Fun in the sun” – the best company parties you’ve ever seen
  • We hold a cool event every month
  • Each team goes on outings to keep that flame alive
  • We have fresh fruit and vegetables, along with coffee and tea to keep that brain in top shape
  • The onsite snack dispenser is here for those moments when all you need is chocolate
Apply now for
Junior Tech Support in Bucharest, Romania

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