Junior Infrastructure Engineer


Offer high-quality client assistance and ticket monitoring for infrastructure services provided.


  • Linux servers infrastructure monitoring;
  • Linux OS investigation and troubleshooting;
  • Work with virtualization systems;
  • Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
  • Be the single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
  • Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
  • Keep an orderly track and update the monitoring system with any new services provided to the clients
  • Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;
  • Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;
  • Constant focus on learning, developing new skills, and involving on more complex tickets, as well as asking for trainings from the upper support team.

Skills & Qualifications

Great candidates will:

  • Have the desire to start and develop a career in IT industry – Networking
  • Already have a great interest and some knowledge of Networking and Linux (tech graduate and CCNA or equivalent, or Linux course would be a considerable plus);
  • Be great communicators and have proactive customer skills
  • Have great speaking and writing English skills
  • Love the flexibility of working in multiple shifts, including night shifts;
  • Enjoy being a part of a great team and culture


  • A well-deserved salary
  • Flexible schedule in line with on-call demands of the job
  • Quarterly performance bonus
  • “Employee of the month” performance bonus
  • Referral bonus for getting your friends to work with us
  • “Birthday Bash at the Wheel of Fortune” (it’s weird but you want it, trust us)
  • Medical coverage to keep you healthy
  • Holiday bonification twice a year to keep you happy
  • Bookster subscription
  • Career improvement trainings and workshops to make you smarter


  • “Jingle and Mingle” & “Fun in the sun” – the best company parties you’ve ever seen
  • We hold a cool event every month
  • Each team goes on outings to keep that flame alive
  • The onsite snack dispenser is here for those moments when all you need is chocolate

Fill in your details below

Fill in the recommendation details

Who would you like to refer?