Junior Infrastructure Engineer

Objectives

Offer high-quality client assistance and ticket monitoring for infrastructure services provided.

Responsibilities

  • Linux servers infrastructure monitoring;
  • Linux OS investigation and troubleshooting;
  • Work with virtualization systems;
  • Proactively troubleshoot and solve technical issues, observed through monitoring or highlighted by clients, either by announcing the providers or by escalating them to Level 2/3
  • Be the single point of contact for managed tickets and follow-up on the solutions proposed by suppliers or Level 2/3
  • Keep the customer informed and up-to-date regarding the solving progress and confirm the closure of the ticket with the client
  • Keep an orderly track and update the monitoring system with any new services provided to the clients
  • Create and keep a track of troubleshooting procedures/processes and ask for automation when needed;
  • Work with domains, settings of DNS/rDNS, advanced check-ups for clients, etc;
  • Constant focus on learning, developing new skills, and involving on more complex tickets, as well as asking for trainings from the upper support team.

Skills & Qualifications

Great candidates will:

  • Have the desire to start and develop a career in IT industry – Networking
  • Already have a great interest and some knowledge of Networking and Linux (tech graduate and CCNA or equivalent, or Linux course would be a considerable plus);
  • Be great communicators and have proactive customer skills
  • Have great speaking and writing English skills
  • Love the flexibility of working in multiple shifts, including night shifts;
  • Enjoy being a part of a great team and culture

Benefits

  • A well-deserved salary
  • Flexible schedule in line with on-call demands of the job
  • Quarterly performance bonus
  • “Employee of the month” performance bonus
  • Referral bonus for getting your friends to work with us
  • “Birthday Bash at the Wheel of Fortune” (it’s weird but you want it, trust us)
  • Medical coverage to keep you healthy
  • Holiday bonification twice a year to keep you happy
  • Bookster subscription
  • Career improvement trainings and workshops to make you smarter

OTHER PERKS:

  • “Jingle and Mingle” & “Fun in the sun” – the best company parties you’ve ever seen
  • We hold a cool event every month
  • Each team goes on outings to keep that flame alive
  • The onsite snack dispenser is here for those moments when all you need is chocolate
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